Return & Refund Policy – Tejas Collection
At Tejas Collection, we prioritize customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
1. Return Policy
- Eligibility: Returns are accepted within 7 days of receiving the product.
- Condition: The item must be unused, unwashed, and in its original packaging with all tags intact.
- Non-Returnable Items: Sale items, customized products, and accessories are not eligible for return.
- Return Process:
- Contact our customer support at [email: nakkhasmarketing@gmail.com] within 7 days of delivery.
- Provide your order details and reason for return.
- Once approved, ship the product back to our return address. The customer is responsible for return shipping costs.
2. Refund Policy
- Refund Method: Once we receive and inspect the returned item, the refund will be processed to your original payment method.
- Processing Time: Refunds are usually processed within 5-7 business days after receiving the returned item.
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defect or incorrect item.
3. Exchange Policy
- Exchanges are allowed for size or color issues, subject to stock availability.
- Follow the return process and specify that you want an exchange.
4. Damaged or Incorrect Items
If you receive a defective or wrong product, contact us within 24 hours of delivery with opening parcel video. We will arrange a replacement or refund at no additional cost.
5. Contact Us
For any queries, reach out to us at:
📧 nakkhasmarketing@gmail.com
📞 +91 8839164994
We appreciate your trust in Tejas Collection and look forward to serving you!